Oracle CC&B Application
Oracle Utilities Customer Care and Billing (CC&B) has a wide range of end-to-end business processes for supporting Electric, Gas and Water utilities serving residential, commercial and industrial customers.
S&H has strong capabilities in configuration, customization and implementation of Oracle Utilities Customer Care and Billing (CC&B) product to enable the full range of Meter-To-Cash solutions for the Utilities. We use systematic approaches to implement Oracle Utilities products and solutions to meet customer need with standard and proven methodologies.
Highly experienced S&H consultants closely work with the Utilities to meet their business needs – Interval Billing using Time-of-use usage data, Off-cyclic and Cyclic Billing, Complex rate engine configuration, setting up XAI based external system configurations.
S&H helps utilities in integrating Customer Care and Billing system with other edge system such as Automated Payment gateway, Meter data collection systems, Enterprise Asset Management Systems, Field workforce Management systems, Reporting Systems, Document management systems and Geographic Information Systems (GIS).
S&H enables utilities in Configuration, schedule, execution and monitor mission critical batch jobs, rate engine, CSR work lists and exception managements.
S&H helps utilities by providing expert consulting and implementation support services in the following CC&B subsystems:
Customer Information: To manage customer’s demographic, geographic and service agreement information.
Sales & Marketing: To define marketing campaigns and creation of package and Orders.
Device Management: To define and manage the utility asset (meter, item and equipments) life cycle.
Field Work: To create, route and record outcome of field work orders.
Meter Reading: To download meter read requests, upload meter reads and manage consumption trends.
Billing: To create and manage bill life cycle. Support for cancel/re-bill, credit note and correction note features.
Interval Billing: To support Time-Of-Use interval billing, maintains interval profiles and interval price.
Statements: To manage consolidation of financial transactions from multiple accounts onto a single statement.
Rates: To configure complex rate computations. Support for classic and new Java based rate engine.
Payments: To record, distribute and manages customer payments.
Adjustments: To manage and transfer customer's dept between accounts and enable flexible approval hierarchies.
Credit and Collections / Overdue Process: To monitor dept collection process. Support for Sever service, payment arrangement, pay plan and write-off.
Budgets: To setup and monitor customer’s budget with respect of actual consumption.
Deposits: To manage deposits and refunds.
SA Relationships: To define and manage various service providers involved with providing service to customers in deregulated markets.
Service Credits: To facilitate customers to participate and get awarded for their service (Loyalty programs, Capital Credits).
Contract Management: To manage quotes and umbrella service agreements that allow sending a customer a proposal and group service agreements belong to a same contract.
Loans - Enables utilities to bill principal amount using customized payment schedules.